NEW YORK—Saleforce.com is taking on virtual customer support and call center operations with the introduction of new technology and services aimed at the services...
Microsoft Corp. and Yahoo Inc. are set to announce on Wednesday a blockbuster interoperability deal that will reshape the landscape of the fragmented instant...
BERKELEY, Calif.—Yahoo Inc. has opened a research facility a few miles north of here to collaborate with professors, graduate students and undergrads from the...
Cisco Systems Inc. on Thursday will make its biggest play yet in the application acceleration/WAN optimization space with the launch of new offerings for...
MSN and Yahoo Messenger will be glued together, forming the worlds largest instant messaging community at some 275 million combined users, the services companies...
NEW YORK—At a Sales & Support launch event in Manhattan Tuesday, Salesforce.com CEO Marc Benioff said the company is looking at alternative channels for...
Several new Internet search companies have chosen to specialize in a particular subject matter rather than go toe-to-toe with full-featured search giants like Yahoo...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...